General:

Visual Abode's (VA) charges and any agreed additional services will be fully agreed by both parties before the provision of any services.

For bookings requiring travel outside the Brisbane metropolitan area, a 67c per kilometre travel fee will be charged. For bookings requiring travel to regional areas, clients will be charged for flights, accommodation, car hire plus a travel loading fee of $120.00 per day per crew member. All of which will require full payment prior to travel.

VA will endeavour to deliver the client's order within three days after all filming has been completed. Visual Abode will retain ownership of the tours until full payment has been received.
Full payment shall be within 14 days of receiving a VA invoice. Late payment will incur a penalty/administration charge of an additional 3%.

VA recognises that the Client may need to postpone or cancel a filming appointment. The Client may postpone an appointment at any time up to 2pm on the day prior to the scheduled appointment.
Cancellation or postponement of a scheduled appointment for any reason after 2pm on the day prior to the appointment will incur a charge to cover costs incurred in re-scheduling the appointment.
 Wet Weather Cancellation - Confirmation of filming will be required 2 hours before the call time. Failure to do so will incur a $200.00 fee.  

When your video has been edited, a version will be made available in our secure screening lounge for your perusal and approval.  An edit request form is available at this stage.  One set of changes is part of all packages.  Unless you have purchased a Platinum or Prestige Video, an editing fee of $120 per hour plus a $50 recompression fee applies after the first set of changes.  

For a full version of our terms and conditions please don't hesitate to contact us directly.